Home / FAQ

FAQ

Shipping information

Depending on the item(s) you purchase on Premier Boutique UK and the location to which the item(s) will be delivered, different shipping methods will be available.

We offer Free delivery within the UK and a flat rate to almost every continent.

In regards of products from our affiliates, Amazon or eBay, their shipping TOS applies.

Any query or particular shipping methods, please contact us, we give our best to accommodate your requirements.

 

As we offer free shipping within the UK, you don’t need to worry with combined shipments.

To the rest of the world, we only add the price of the extra weight and don’t charge as a new item to be delivered.

In regards of products from our affiliates, Amazon or eBay, their shipping TOS applies.

Just contact us if you need more help on this matter.

We aim to ship all your order the next working day after payment clears.

Our items are shipped First Class with Royal Mail, or Tracked parcel with UPS and myHermes.

  • UK

Usually takes 2 to 3 working days.

  • Europe

2 to 5 working days

  • America

6 to 9 working days

  • Asia

6 to 9 working days

  • Australia and New Zealand

5 to 12 Working days

 

In regards of products from our affiliates, Amazon or eBay, their shipping times applies.

Payment information

For everyone’s peace of mind we, and our affiliates, only use encrypted and bespoke payment processors.

If you already have an account with PayPal you know how safe and fast, if not, don’t worry! no need to register or create an account, use your card with the protection of PayPal servers.

  •  Stripe (with or no account)

The same as above, no changes here in terms of security and process.

With Coinpayment you need to be registered with this cryptocurrency payment processor. Similar protections and processes as the General currency platforms “the PayPal and Stripe of Cryptocurrencies”.

 

The simple answer is YES!!

All you purchase within Premier Boutique UK or our partners (Amazon, eBay and others) have payment processors, the likes of PayPal and Amazon pay, that protects your payment information and your consumer rights.

So rest assured that if you don’t receive an item or need to return it due to any issues, you are protected.

No way!!

We are Data protection and GDPR compliant, as our partners.

Any information that you need to use will only be stored with us, or with the partner that has the product you want (i.e. item is from Amazon).

Orders and returns

Depending on the item(s) you purchase on Premier Boutique UK and the location to which the item(s) will be delivered, different tracking is provided.

In regards of products from our affiliates, Amazon or eBay, their shipping tracking process applies.

You will have all the information about your tracking number and the delivery company in your account and by email.

Refund Policy of Premier Boutique UK

 

Our goal is to have a non-complicated process for a good customer experience from the beginning to end of all your purchases.

 

To be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way, exceptions may apply in case of the wrong size.

 

After we receive your item, we will check it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

 

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, contact us to discuss your situation, we understand that each case is different.

 

If you purchase an item with one of our partners their refund policy applies and not Premier Boutique UK

If anything is unclear or you have more questions feel free to contact our customer support team.

Free returns only apply if the mistake was caused by us,

i.e. we dispatched the wrong item.

Following all others returns or exchanges you will need to pay the return fee of the item.

 

In regards of products from our affiliates, Amazon or eBay, their returns TOS applies.

Comodo SSL
X